Once you have selected a category, the corresponding questions and answers are listed. The user can easily change categories with the drop-down selection at the top of the page.
Netherland Bulb organizes their FAQs into 3 categories: (1) Fall Palnting Bulbs, (2) Spring Planting Bulbs and (3) General Questions About Ordering.
Frequently Asked Questions Editor
Improve customer service by providing online answers to your customers questions.
You can organize FAQs by user definable categories to make it easy for customers to find information. The fields for the tool are:
- FAQ Category
- FAQ
- Answer
After clicking on a category, questions and answers associated with the category are displayed.